Support

Support Options

Submit a Support Ticket

Support

We offer several ways of finding content and encourage exploring our knowledge base and engaging the community for support.

Knowledge Base

Find answers to frequently asked questions, helpful tips, and any other information we thought might be useful.

Report problems

Report problems with our form and have your problem entered into our ticket tracking system. We guarantee a response!

Track Tickets

Have a problem entered into our ticket tracking system? Track its progress, add comments and notes, or close resolved issues.

Debug Console

Close16 MBRequestSessionTimelineDatabase24Events16
$_GET
Array( ) Array(

)
$_POST
Array( ) Array(

)
$_COOKIE
Array( ) Array(

)
$_SERVER
Array( REDIRECT_SCRIPT_URL => /support/, REDIRECT_SCRIPT_URI => https://plantingscience.org/s... Array(
REDIRECT_SCRIPT_URL => /support/,
REDIRECT_SCRIPT_URI => https://plantingscience.org/support/,
REDIRECT_nokeepalive => ,
REDIRECT_HTTPS => on,
REDIRECT_SSL_TLS_SNI => plantingscience.org,
REDIRECT_STATUS => 200,
SCRIPT_URL => /support/,
SCRIPT_URI => https://plantingscience.org/support/,
nokeepalive => ,
HTTPS => on,
SSL_TLS_SNI => plantingscience.org,
HTTP_HOST => plantingscience.org,
HTTP_ACCEPT_ENCODING => x-gzip, gzip, deflate,
HTTP_USER_AGENT => CCBot/2.0 (http://commoncrawl.org/faq/),
HTTP_ACCEPT => text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8,
PATH => /sbin:/bin:/usr/sbin:/usr/bin,
SERVER_SIGNATURE => ,
SERVER_SOFTWARE => Apache/2.2.15 (CentOS),
SERVER_NAME => plantingscience.org,
SERVER_ADDR => 172.30.0.20,
SERVER_PORT => 443,
REMOTE_ADDR => 54.211.1.15,
DOCUMENT_ROOT => /var/www/hub,
SERVER_ADMIN => root@localhost,
SCRIPT_FILENAME => /var/www/hub/index.php,
REMOTE_PORT => 58411,
REDIRECT_URL => /support/,
GATEWAY_INTERFACE => CGI/1.1,
SERVER_PROTOCOL => HTTP/1.0,
REQUEST_METHOD => GET,
QUERY_STRING => ,
REQUEST_URI => /support/,
SCRIPT_NAME => /index.php,
PHP_SELF => /index.php,
REQUEST_TIME_FLOAT => 1487744212.788,
REQUEST_TIME => 1487744212
)
separator .
orderBy id
orderDir asc
1 registerIP
2 access
always
renew
tracker.sid ad9df4916ef87ccbf486dfd771e8e3fd
tracker.ssid ad9df4916ef87ccbf486dfd771e8e3fd
tracker.rsid ad9df4916ef87ccbf486dfd771e8e3fd
securiy_code0 0327a
session.token 4a4661ae943bef9abd7133c270443b56
  • site 0.067 seconds (+0.067); 8.75 MB (+8.750) - afterInitialise
  • site 0.103 seconds (+0.036); 10.50 MB (+1.750) - afterRoute
  • site 0.138 seconds (+0.036); 14.00 MB (+3.500) - afterDispatch
  • site 0.151 seconds (+0.013); 14.25 MB (+0.250) - beforeRenderModule mod_custom (Hub Footer)
  • site 0.154 seconds (+0.003); 14.50 MB (+0.250) - afterRenderModule mod_custom (Hub Footer)
  • site 0.154 seconds (+0.001); 14.50 MB (0.000) - beforeRenderModule mod_collect (Collect)
  • site 0.156 seconds (+0.002); 14.50 MB (0.000) - afterRenderModule mod_collect (Collect)
  • site 0.157 seconds (+0.000); 14.50 MB (0.000) - beforeRenderModule mod_breadcrumbs (Breadcrumbs)
  • site 0.161 seconds (+0.005); 14.75 MB (+0.250) - afterRenderModule mod_breadcrumbs (Breadcrumbs)
  • site 0.162 seconds (+0.000); 14.75 MB (0.000) - beforeRenderModule mod_menu (Main Menu)
  • site 0.187 seconds (+0.025); 15.00 MB (+0.250) - afterRenderModule mod_menu (Main Menu)
  • site 0.187 seconds (+0.000); 15.00 MB (0.000) - beforeRenderModule mod_search (Search)
  • site 0.190 seconds (+0.003); 15.00 MB (0.000) - afterRenderModule mod_search (Search)
  • site 0.190 seconds (+0.000); 15.00 MB (0.000) - beforeRenderModule mod_reportproblems (Trouble Report)
  • site 0.213 seconds (+0.023); 16.00 MB (+1.000) - afterRenderModule mod_reportproblems (Trouble Report)
  • site 0.217 seconds (+0.004); 16.00 MB (0.000) - onAfterRender
  • site 0.220 seconds (+0.003); 16.00 MB (0.000) - sessionStore
16 MB

24 Queries Logged: 0.011337995529175 seconds

  1. SELECT `data`
      FROM `jos_session`
      WHERE `session_id` = '1612ef2bef3083c086a1f2593853dac6'
  2. DELETE
      FROM `jos_session`
      WHERE `session_id` = '1612ef2bef3083c086a1f2593853dac6'
  3. SELECT `data`
      FROM `jos_session`
      WHERE `session_id` = 'ad9df4916ef87ccbf486dfd771e8e3fd'
  4. SELECT extension_id AS id, element AS "option", params, enabled
      FROM jos_extensions
      WHERE `type` = 'component'
      AND `element` = 'com_languages'
  5. SELECT `session_id`
      FROM `jos_session`
      WHERE `session_id` = 'ad9df4916ef87ccbf486dfd771e8e3fd'
  6. INSERT INTO `jos_session` (`session_id`, `client_id`, `time`, `ip`)
      VALUES ('ad9df4916ef87ccbf486dfd771e8e3fd', 0, '1487744212', '54.211.1.15')
  7. SELECT extension_id AS id, element AS "option", params, enabled
      FROM jos_extensions
      WHERE `type` = 'component'
      AND `element` = 'com_members'
  8. SELECT extension_id AS id, element AS "option", params, enabled
      FROM jos_extensions
      WHERE `type` = 'component'
      AND `element` = 'com_users'
  9. SELECT b.id
      FROM jos_usergroups AS a
      LEFT JOIN jos_usergroups AS b
      ON b.lft <= a.lft
      AND b.rgt >= a.rgt
      WHERE a.id = 1
  10. SELECT id, rules
      FROM `jos_viewlevels`
  11. SELECT folder AS type, element AS name, protected, params
      FROM jos_extensions
      WHERE enabled >= 1
      AND type ='plugin'
      AND state >= 0
      AND access IN (1,1,4)
      ORDER BY ordering
  12. SELECT m.id, m.menutype, m.title, m.alias, m.note, m.path AS route, m.link, m.type, m.level, m.language,m.browserNav, m.access, m.params, m.home, m.img, m.template_style_id, m.component_id, m.parent_id,e.element as component
      FROM jos_menu AS m
      LEFT JOIN jos_extensions AS e
      ON m.component_id = e.extension_id
      WHERE m.published = 1
      AND m.parent_id > 0
      AND m.client_id = 0
      ORDER BY m.lft
  13. SELECT jos_template_styles.id,jos_template_styles.home,jos_template_styles.template,jos_template_styles.params,jos_extensions.protected
      FROM `jos_template_styles`
      INNER JOIN jos_extensions
      ON jos_extensions.element = jos_template_styles.template
      WHERE `jos_template_styles`.`client_id` = '0'
      AND `jos_extensions`.`enabled` = '1'
      AND `jos_extensions`.`type` = 'template'
      AND jos_extensions.`client_id` = `jos_template_styles`.`client_id`
      ORDER BY `home` DESC
  14. SELECT extension_id AS id, element AS "option", params, enabled
      FROM jos_extensions
      WHERE `type` = 'component'
      AND `element` = 'com_support'
  15. SELECT extension_id AS id, element AS "option", params, enabled
      FROM jos_extensions
      WHERE `type` = 'component'
      AND `element` = 'com_kb'
  16. SELECT extension_id AS id, element AS "option", params, enabled
      FROM jos_extensions
      WHERE `type` = 'component'
      AND `element` = 'com_search'
  17. SELECT m.id, m.title, m.module, m.position, m.content, m.showtitle, m.params, mm.menuid, e.protected
      FROM jos_modules AS m
      LEFT JOIN jos_modules_menu AS mm
      ON mm.moduleid = m.id
      LEFT JOIN jos_extensions AS e
      ON e.element = m.module
      AND e.client_id = m.client_id
      WHERE m.published = 1
      AND e.enabled = 1
      AND (m.publish_up = '0000-00-00 00:00:00' OR m.publish_up <= '2017-02-22 06:16:52')
      AND (m.publish_down = '0000-00-00 00:00:00' OR m.publish_down >= '2017-02-22 06:16:52')
      AND m.access IN (1,1,4)
      AND m.client_id = 0
      AND (mm.menuid = 84 OR mm.menuid <= 0)
      ORDER BY m.position, m.ordering
  18. SELECT extension_id AS id, element AS "option", params, enabled
      FROM jos_extensions
      WHERE `type` = 'component'
      AND `element` = 'com_content'
  19. SELECT extension_id AS id, element AS "option", params, enabled
      FROM jos_extensions
      WHERE `type` = 'component'
      AND `element` = 'com_groups'
  20. SELECT extension_id AS id, element AS "option", params, enabled
      FROM jos_extensions
      WHERE `type` = 'component'
      AND `element` = 'com_resources'
  21. SELECT extension_id AS id, element AS "option", params, enabled
      FROM jos_extensions
      WHERE `type` = 'component'
      AND `element` = 'com_collections'
  22. SELECT extension_id AS id, element AS "option", params, enabled
      FROM jos_extensions
      WHERE `type` = 'component'
      AND `element` = 'com_answers'
  23. SELECT extension_id AS id, element AS "option", params, enabled
      FROM jos_extensions
      WHERE `type` = 'component'
      AND `element` = 'com_wishlist'
  24. UPDATE `jos_session`
      SET `data` = '__default|a:11:{s:15:\"session.counter\";i:1;s:19:\"session.timer.start\";i:1487744212;s:18:\"session.timer.last\";i:1487744212;s:17:\"session.timer.now\";i:1487744212;s:8:\"registry\";O:23:\"Hubzero\\Config\\Registry\":2:{s:7:\"\0*\0data\";O:8:\"stdClass\":1:{s:1:\"0\";s:7:\"session\";}s:9:\"separator\";s:1:\".\";}s:4:\"user\";C:17:\"Hubzero\\User\\User\":22:{a:1:{s:5:\"guest\";b:1;}}s:11:\"tracker.sid\";s:32:\"ad9df4916ef87ccbf486dfd771e8e3fd\";s:12:\"tracker.ssid\";s:32:\"ad9df4916ef87ccbf486dfd771e8e3fd\";s:12:\"tracker.rsid\";s:32:\"ad9df4916ef87ccbf486dfd771e8e3fd\";s:13:\"securiy_code0\";s:5:\"0327a\";s:13:\"session.token\";s:32:\"4a4661ae943bef9abd7133c270443b56\";}' , `time` = '1487744213' , `ip` = '54.211.1.15'
      WHERE `session_id` = 'ad9df4916ef87ccbf486dfd771e8e3fd'
  • onAfterInitialise Method plgSystemP3p::onAfterInitialise /core/plugins/system/p3p/p3p.php:45
  • onAfterInitialise Method plgSystemRemember::onAfterInitialise /core/plugins/system/remember/remember.php:44
  • onAfterInitialise Method plgSystemHubzero::onAfterInitialise /core/plugins/system/hubzero/hubzero.php:46
  • onAfterInitialise Method plgSystemXFeed::onAfterInitialise /core/plugins/system/xfeed/xfeed.php:46
  • onAfterInitialise Method plgSystemSupergroup::onAfterInitialise /core/plugins/system/supergroup/supergroup.php:138
  • onAfterRoute Method plgSystemJquery::onAfterRoute /core/plugins/system/jquery/jquery.php:46
  • onAfterRoute Method plgSystemSpamjail::onAfterRoute /core/plugins/system/spamjail/spamjail.php:46
  • onAfterRoute Method plgSystemIncomplete::onAfterRoute /core/plugins/system/incomplete/incomplete.php:46
  • onAfterRoute Method plgSystemUnconfirmed::onAfterRoute /core/plugins/system/unconfirmed/unconfirmed.php:46
  • onAfterRoute Method plgSystemUnapproved::onAfterRoute /core/plugins/system/unapproved/unapproved.php:46
  • onAfterRoute Method plgSystemPassword::onAfterRoute /core/plugins/system/password/password.php:46
  • onAfterDispatch Method plgSystemMobile::onAfterDispatch /core/plugins/system/mobile/mobile.php:47
  • onAfterDispatch Method plgSystemDebug::onAfterDispatch /core/plugins/system/debug/debug.php:87
  • onAfterDispatch Method PlgSystemHighlight::onAfterDispatch /core/plugins/system/highlight/highlight.php:49
  • onGetModuleCaptcha Method plgSupportCaptcha::onGetModuleCaptcha /core/plugins/support/captcha/captcha.php:217
  • onAfterRender Method plgSystemSef::onAfterRender /core/plugins/system/sef/sef.php:45